Privacy Policy

This Privacy Policy sets out how we, Beyond Dispute Limited, collect, store and use information about you when you use or interact with our website, www.beyonddispute.co.uk, and where we otherwise obtain or collect information about you.

This Privacy Policy was last updated on 21/02/24

Introduction

Beyond Dispute Limited and Beyond Dispute Adjudication Services Limited, (“we”, “us”, or “our”) are committed to respecting and protecting your privacy. This Privacy Policy (the “Policy”) explains how we will collect, store and use any personal data you provide via our website, email or networking with us and when you otherwise communicate with us (including in the course of the services we provide or the running of our business).

Our details are as follows:

Data controller: Beyond Dispute Limited, 141 Englishcombe Lane, Bath, Somerset BA2 2EL.

Information we may collect about you

We may collect and process information about you and your personnel through various means, including
• in the course of carrying out work for you (or your business)
• via our website
• by email or other electronic correspondence
• by telephone
• networking
• otherwise through operating our business.

The personal data you give to us may include:

• your name and title
• contact information, including telephone number, postal address and email address
• information relating to your location
• photographic identification
• the content of any enquiry submitted over our website
• any other personal data we collect in the context of our work for our clients or in the course of operating our business.

Each time you visit our website, we may automatically collect the following information:

• Web usage information (e.g. IP address), your login information, browser type and version, time zone setting, operating system and platform along with usage statistics and browsing history.
• Location, device and demographic information (Google Analytics provides age range and gender information. Find out more about how Google collects demographic data).

If you contact us, we may keep a record of that correspondence.

The personal data described above may relate to any of the following categories of person:

• our clients and clients’ personnel
• third parties with whom we have contact by virtue of providing services to our clients
• our prospective target clients
• our contractors and suppliers
• those who submit enquiries through our website

Information Sharing With Third Parties

We may disclose your personally identifiable information to another entity:

• for the purposes of fulfilling our obligations to our clients in carrying out our work for them.
• for liaising with sub-contractors to allow them to fulfil obligations to our clients
• If you specifically request this
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property or safety of our website, our customers or others.

How Beyond Dispute uses your information

We may use your information to:

• To process and respond to inquiries
• For the purposes for which you provided the information

Storage and retention of your personal data

We follow strict security procedures as to how your personal information is stored and used, and who sees it, to help stop any unauthorised person getting hold of it. All personal information you register on our website will be located behind a firewall. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Unfortunately, the transmission of information via the internet is not completely secure and although we do our best to protect your personal data, we cannot absolutely guarantee the security of your data.

We will keep your information stored on our systems for as long as it takes to provide the services to you and in accordance with our Terms of Business. We may keep your data for longer than our stated retention period if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research, preventing conflicts of interests or statistical purposes. If we do, we will ensure that appropriate safeguards are in place to protect your privacy and only used for those purposes.

The third parties we engage to provide services on our behalf will keep your data stored on their systems for as long as is necessary to provide the services to you.

We will not store your information for longer than is reasonably necessary or required by law.

How you can view or update your personal information

To ensure that you have as much control over your personally identifiable and other information as possible you may update your information by contacting us at enquiries@beyonddispute.co.uk. We will make reasonable efforts to process any change your request subject to our internal reporting and retention policies and all applicable legal obligations.

Complaints

If you consent to us contacting you, we will always aim to be respectful, relevant and appropriate. If at any time you do not think that we have complied with this, please contact us straight away to let us know.

Opt Out

If you prefer not to receive any further communications, please e-mail enquiries@beyonddispute.co.uk

Contact

Questions, comments and requests regarding this Policy should be addressed to our

Data Protection Officer:

Tracey Williams
141 Englishcombe Lane, Bath, Somerset BA2 2EL.
tracey.williams@beyonddispute.co.uk

Alternatively, you can contact us through the contact us section of our website.

Beyond Dispute Cookies Policy

This website uses cookies. By using the website you consent to our use of cookies in accordance with the terms of this policy.

About cookies

Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

We may use one or both types of cookies on the website.

How we use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. The cookies used on the website include those which are strictly necessary for access and navigation, cookies that track usage, remember your choices and cookies that provide you with targeted content or advertising.

We may use the information we obtain from your use of our cookies for the following purposes:

• to recognise your computer when you visit the website
• to track you as you navigate the website
• to improve the website’s usability
• to analyse the use of the website
• in the administration of the website

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;

in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

in Google Chrome you can adjust your cookie permissions by clicking “Options”, “Under the hood”, Content Settings in the “Privacy” section. Click on the Cookies tab in the Content Settings.

in Safari you can block cookies by clicking “Preferences”, selecting the “Privacy” tab and “Block cookies”.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use certain features on the website (log on, access content, use search functions).

Deleting cookies

You can also delete cookies already stored on your computer:

in Internet Explorer, you must manually delete cookie files;

in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.

in Safari you can delete cookies by clicking “Preferences”, selecting the “Privacy” tab and “Remove All Website Data”.

Obviously, doing this may have a negative impact on the usability of many websites.